A Tymeless Event

Let us help you create your perfect event!

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Our Policies

We require a 50% deposit on the contract to reserve all items and services.
We accept E-transfer, Cash, Cheque.
Items/Event Date are not reserved until the full 50% deposit is received. If your contract is set as a Quote, nothing is reserved at that time.
Any items/services added to a contract will require a 50% deposit.

The client has three weeks from the date reserved (when you paid the deposit) to cancel and receive a full refund of your deposit. After that three weeks the deposit becomes non-refundable.
Full cancellation of a contract will result in a refund of half (50%) the deposit paid minus the tax.
Cancellations on items, fewer quantities and services within 14 day of the event date will not result in any refund.
Cancellations by the customer under any circumstance will fall under the same cancellation policy put in place with no exceptions. This includes changing the format (downsizing, etc...) of the event agreed upon, quantity of guests and venue.
Contracts are not transferable. A Tymeless Event will hold a deposit on account for the period of 1 years from the original event date to be used on another event held by the client on the contract.
Once a contract is cancelled it is void. Any future contracts will not have a credit and any discounts and/or promotions from past contracts are no longer valid.

All reservation must be confirmed 30 days prior to the event date.
A staff member will contact the client to confirm the contract. This 30 day confirmation allows the client to make adjustments.
Once the confirmation is complete if the client decreases the quantities or cancels items/services within a 14 day period A Tymeless Event will not issue a refund and the balance is due for all items and quantities on the rental contract.

Payments can be made at anytime.
The balance is due 2 days before the event date.
Cheques will not be accepted for the balance payment unless the cheque is received one month before the event date.
We will not deliver & setup any rentals without the final payment received.
We accept E-transfer, Cash.

A Tymeless Event staff member will contact the client within the week of the event date to confirm all details; as well A Tymeless Event will contact the venue to confirm setup and teardown times.
The room must be set and ready for A Tymeless Event staff upon arrival or as agreed upon. If A Tymeless Event staff are stalled due to the room not being set and ready the customer will be charged $75/hour as they wait.
If A Tymeless Event is placing any additional items such as favors, centerpieces, etc... the client must have all items labelled and brought to the venue (ready to place, meaning out of packaging & setup). Items that require unpacking or assembly will result in an additional fee.
Items not discussed with A Tymeless Event for placement is the responsibility of the client and/or will be charged an additional placement fee.
A Tymeless Event will attempt to accommodate time requests; ultimately the scheduling is based on the venue and Tymeless staff availability. Setups are usually the evening before the event or the morning of the event date.
Full payment is due before the event setup date; delivery and setup will not take place until full payment has been received. Cancellations of any services within 30 days of the event date will not result in a refund.

Tear downs after 10:00pm will be confirmed the week of the event by the venue which will result in an additional fee of $400. If the guest quantity is over 300 there will be an additional charge to the $400 + $1/guest.
A Tymeless Event has the right to refuse a client based on the venue chosen due to late night teardowns and scheduling conflicts.

A valid credit card must be put on file.
The customer is responsible for any damages that may occur to rental items and/or missing items.
A Tymeless Event has one month from the return date to assess any damages or missing items and contact the customer.

A Tymeless Event will take photos and use them as marketing on their website and social media pages if they have setup the event.
If a client sends photos of their event A Tymeless Event may ask permission to use them as marketing with full photo credit given.
If the client has any requests in regards to the photos these must be made prior to the setup. Such as not showing guests faces or waiting to post.
A Tymeless Event will post behind the scenes setup of staff, the venue and product, as well as a sneak peak (close up on one item). A Tymeless Event will wait until the next day to post any full setup photos of the event.